Terms and conditions

Bester Family Wines Terms & Conditions

Effective Date: August 2026

1. Welcome

Welcome to the Bester Family Wines online store.

These Terms & Conditions govern your use of the Bester Family Wines website and apply to all purchases made through our online store. They explain your rights and responsibilities, as well as ours, when you browse our website, place an order or purchase our products.

By accessing this website or placing an order, you confirm that you have read, understood and agree to be bound by these Terms & Conditions, together with our Shipping Policy, Refund & Returns Policy, Privacy Policy and Cookie Policy.

If you do not agree to these Terms & Conditions, please do not use this website or place an order.

2. About Bester Family Wines

This website is owned and operated by:

Registered Business Name
IJB Familie Beleggings BK

Trading Name
Bester Family Wines

Registration Number
WCP/044894

VAT Number
4850288715

Physical Address
Erf 1926, Pieter Cruythoff Street
Riebeek Kasteel
Western Cape
7307
South Africa

Email Address
info@besterwines.com

Telephone
+27 (0)82 805 5586

Business Hours
Monday to Friday, 09:00 to 16:00, excluding South African public holidays.

3. Application of These Terms

These Terms & Conditions apply to every visitor to this website and every customer who purchases products from Bester Family Wines through our online store.

They apply to all online transactions concluded through this website unless otherwise agreed in writing.

These Terms & Conditions should be read together with our:

Shipping Policy
Refund & Returns Policy
Privacy Policy
Cookie Policy

Where any provision of these Terms & Conditions conflicts with applicable South African legislation, the applicable legislation will prevail to the extent required by law.

4. Responsible Sale of Alcohol

Bester Family Wines is committed to the responsible sale of alcohol.

Our products may only be purchased by persons who are 18 years of age or older.

By entering this website, placing an order or purchasing any product, you confirm that:

You are at least 18 years old;
You are legally permitted to purchase alcohol in South Africa; and
All information you provide to us is accurate and complete.

Deliveries may only be accepted by a person who is 18 years of age or older.

We reserve the right to refuse, cancel or delay any order if we reasonably believe that:

The purchaser or recipient is under the age of 18;
False or misleading information has been supplied;
The delivery would breach applicable laws; or
The requirements of these Terms & Conditions have not been met.

5. Using Our Website

You agree to use this website only for lawful purposes.

You may not:

Use the website in any manner that violates South African law;
Attempt to gain unauthorised access to our website, servers or systems;
Interfere with the operation or security of the website;
Introduce viruses, malicious software or other harmful code;
Copy, reproduce or distribute website content without our prior written permission, except where permitted by law.

We reserve the right to suspend or terminate access to the website where unlawful, fraudulent or abusive activity is suspected.

6. Product Information

We take reasonable care to ensure that product descriptions, pricing, photographs and other information published on our website are accurate at the time they are published.

However:

Product photographs are provided for illustrative purposes and may differ slightly from the actual product supplied;
Wine labels, packaging and presentation may change from time to time;
Vintages shown on the website may differ from those supplied due to availability;
Colours displayed on different screens may vary; and
Typographical, pricing or descriptive errors may occasionally occur.

We reserve the right to correct errors, update product information or amend pricing without prior notice.

If a material error affects an order that has already been placed, we will contact you before processing the order to discuss the available options, including cancellation or a full refund where appropriate.

7. Pricing

Unless otherwise stated, all prices displayed on this website:

Are quoted in South African Rand (ZAR);
Include Value-Added Tax (VAT), where applicable; and
Exclude delivery charges unless expressly stated otherwise.

Applicable delivery charges will be displayed during checkout or communicated before payment is completed.

Although we make every effort to ensure pricing accuracy, obvious pricing errors may be corrected before an order is accepted.

Where an obvious pricing error has occurred, we may cancel the affected order and refund any amount already paid.

8. Payment

Payment for orders placed through the website is securely processed through PayFast.

Bester Family Wines does not store customers' payment card information.

Electronic Funds Transfer (EFT) payments may be accepted by prior arrangement. Customers wishing to pay by EFT should contact us at info@besterwines.com before placing an order.

Orders will only be processed once payment has been successfully received and cleared.

Ownership of the products remains with Bester Family Wines until payment has been received in full.

9. Placing an Order

By placing an order through our website, you are making an offer to purchase the selected products subject to these Terms & Conditions.

After placing your order, you will receive an email acknowledging that your order has been received. This acknowledgement does not mean that your order has been accepted.

An order is only accepted once payment has been successfully received and cleared, and Bester Family Wines confirms that the products are available for dispatch.

We reserve the right to refuse or cancel an order before dispatch where reasonably necessary, including where:

Products are no longer available;
An obvious pricing error has occurred;
Payment cannot be authorised or is suspected to be fraudulent;
Incorrect or incomplete customer information has been supplied;
The order cannot legally be fulfilled;
The delivery address is unsuitable for the delivery of alcohol; or
We reasonably suspect fraudulent or unlawful activity.

Where an order is cancelled after payment has been received, any approved refund will be processed in accordance with our Refund & Returns Policy.

10. Product Availability

All products are offered subject to availability.

From time to time, a product may become unavailable after an order has been placed due to stock discrepancies, tasting room sales or other circumstances beyond our reasonable control.

If this happens, we will contact you as soon as reasonably possible to discuss your options.

These may include:

Waiting for new stock to become available;
Selecting a comparable alternative product;
Selecting another available vintage where appropriate; or
Receiving a full refund.

We will never substitute a product without your prior agreement.

11. Shipping and Delivery

Deliveries are made within South Africa only.

Estimated delivery timeframes are provided for guidance and are not guaranteed. While we make every reasonable effort to dispatch and deliver orders promptly, delivery dates remain estimates and may be affected by factors outside our reasonable control.

Shipping charges, delivery timeframes and additional delivery information are set out in our Shipping Policy.

Customers are responsible for providing complete and accurate delivery information when placing an order.

Bester Family Wines cannot accept responsibility for delays, failed deliveries or additional courier charges arising from incorrect or incomplete delivery information supplied by the customer.

Delivery may only be accepted by a person who is 18 years of age or older.

12. Failed Deliveries

If delivery cannot be completed because:

Nobody is available to receive the parcel;
An eligible adult is unavailable;
The delivery address is incorrect or incomplete; or
The courier is unable to safely complete delivery,

the courier may attempt to contact the customer to arrange an alternative delivery.

If delivery remains unsuccessful, the order may be returned to Bester Family Wines.

Any additional delivery or re-delivery charges resulting from circumstances beyond our control may be payable by the customer.

13. Risk and Ownership

Risk in the products passes to the customer upon successful delivery to the nominated delivery address.

Ownership of the products remains with Bester Family Wines until payment has been received in full.

14. Order Cancellations

Customers may cancel an order before it has been dispatched.

If payment has already been received, Bester Family Wines may deduct a reasonable administration fee to recover costs already incurred, including payment processing fees and administrative expenses, as permitted by applicable South African law.

Cancellation requests should be submitted as soon as possible by emailing info@besterwines.com or by contacting us using the contact details published on our website.

Once an order has been dispatched, it cannot be cancelled and will instead be subject to our Refund & Returns Policy and any rights available under the Consumer Protection Act.

15. Returns, Replacements and Refunds

Wine is a consumable product and cannot generally be returned simply because a customer changes their mind.

Returns, replacements and refunds are managed in accordance with our Refund & Returns Policy.

Customers should notify Bester Family Wines within 24 hours of delivery if:

Products arrive damaged;
Products are missing from the order; or
Incorrect products have been supplied.

Customers may be asked to provide:

Clear photographs of the products;
Photographs of the outer packaging; and
Any other information reasonably required to assess the claim.

Customers should retain all damaged products and original packaging until advised whether collection or inspection is required.

Where a valid claim is confirmed, Bester Family Wines will ordinarily replace the affected product.

If a replacement is unavailable, we may, at our discretion and in consultation with the customer, provide a suitable alternative product or process a refund in accordance with our Refund & Returns Policy.

16. Promotions and Special Offers

From time to time, Bester Family Wines may offer promotions or special offers.

Unless expressly stated otherwise:

Promotions are available while stocks last;
Only one promotion may be applied to an order;
Promotions cannot be exchanged for cash;
Promotions may not be combined with other offers; and
We reserve the right to amend, suspend or withdraw promotions at any time without prior notice, provided this does not affect orders already accepted.

Any promotion-specific terms published with an offer will apply in addition to these Terms & Conditions.

17. Intellectual Property

Unless otherwise stated, all content published on this website is the property of Bester Family Wines or is used under licence. This includes, but is not limited to:

Images;
Photographs;
Logos;
Product names;
Written content;
Graphics;
Website design; and
Other intellectual property displayed on the website.

Nothing contained on this website grants any licence or right to use any intellectual property without the prior written permission of Bester Family Wines or the relevant rights holder.

You may view, download and print content from this website for your own personal, non-commercial use, provided that all copyright and proprietary notices remain intact.

You may not:

Copy or reproduce website content for commercial purposes;
Modify or create derivative works from website content;
Publish, distribute or transmit website content without prior written permission; or
Use any Bester Family Wines trademarks, branding or logos without our prior written consent.

18. Website Availability

We make every reasonable effort to ensure that this website remains available and functions correctly. However, we do not guarantee that:

The website will always be available;
The website will operate without interruption;
The website will be free from errors or omissions; or
The website will always be free from viruses or other harmful software.

From time to time, we may suspend access to the website for maintenance, updates or operational reasons without prior notice.

19. Privacy

Your privacy is important to us.

Our collection, use, storage and protection of personal information are governed by our Privacy Policy, which forms part of these Terms & Conditions.

By using this website or placing an order, you acknowledge that your personal information will be processed in accordance with our Privacy Policy and applicable South African legislation, including the Protection of Personal Information Act, 2013 (POPIA).

20. Limitation of Liability

Nothing contained in these Terms & Conditions excludes or limits any rights that cannot lawfully be excluded under South African law.

To the fullest extent permitted by law:

Bester Family Wines shall not be liable for indirect, incidental or consequential loss arising from the use of this website or the purchase of our products;
Our total liability arising from any claim relating to an order shall not exceed the amount paid by the customer for the products giving rise to that claim;
We shall not be responsible for delays caused by third-party couriers, provided we have dispatched the order within a reasonable time; and
We shall not be liable for losses resulting from incorrect delivery information supplied by the customer.

Nothing in these Terms & Conditions limits liability arising from fraud, gross negligence or any other circumstance where liability cannot legally be excluded.

21. Indemnity

You agree to indemnify and hold harmless Bester Family Wines, its owners, employees and authorised representatives against any claims, losses, liabilities, damages, costs or expenses arising from:

Your breach of these Terms & Conditions;
Your unlawful use of this website;
Any fraudulent activity committed using your information; or
Your infringement of the rights of another person.

This clause applies only to the extent permitted by South African law.

22. Force Majeure

Bester Family Wines shall not be liable for any delay or failure to perform its obligations where such delay or failure results from events beyond our reasonable control.

These events may include, but are not limited to:

Natural disasters;
Fire;
Floods;
Drought;
Severe weather;
Power failures;
Labour disputes or strikes;
Transport disruptions;
Civil unrest;
Government action;
Epidemics or pandemics; or
Failures affecting third-party service providers that are beyond our reasonable control.

Where reasonably possible, we will notify affected customers and resume performance as soon as practicable.

23. User Reviews and Website Features

Bester Family Wines may introduce customer reviews, ratings or other interactive website features in the future.

If these features become available, we reserve the right to moderate, edit or remove any content that:

Is unlawful;
Is defamatory;
Is abusive or offensive;
Contains misleading or false information;
Infringes the rights of another person; or
Is otherwise inappropriate for publication.

Customers remain solely responsible for any content they submit.

24. Changes to These Terms & Conditions

Bester Family Wines may amend these Terms & Conditions from time to time.

Any updated version will be published on this website together with the revised effective date.

Changes will apply only from the date they are published and will not affect orders that were accepted before the revised Terms & Conditions came into effect, unless required by law.

25. Governing Law

These Terms & Conditions are governed by the laws of the Republic of South Africa.

Any dispute arising from the use of this website or the purchase of products from Bester Family Wines shall be subject to the jurisdiction of the South African courts.

Nothing contained in these Terms & Conditions limits any rights afforded to consumers under applicable South African legislation.

26. Contact Us

If you have any questions regarding these Terms & Conditions or any purchase made through our website, please contact us:

Bester Family Wines

Erf 1926, Pieter Cruythoff Street

Riebeek Kasteel

Western Cape

7307

South Africa

Email: info@besterwines.com

Telephone: +27 (0)82 805 5586

Business Hours: Monday to Friday, 09:00 to 16:00, excluding South African public holidays.

Shipping Policy

Effective Date: August 2026

Shipping Overview

Thank you for choosing Bester Family Wines.

We take great care to ensure that every order is packed securely and delivered as efficiently as possible. This Shipping Policy explains where we deliver, how shipping charges are calculated, estimated delivery timeframes, and what to expect once your order has been dispatched.

This policy should be read together with our Terms & Conditions and Refund & Returns Policy.

Delivery Areas

Bester Family Wines currently delivers within South Africa only.

We do not currently offer international shipping.

We reserve the right to amend our delivery areas from time to time.

Delivery Charges

Delivery charges are calculated based on the destination and order size.

Applicable shipping charges will be displayed during checkout before payment is completed.

Free delivery is available on qualifying orders with a value of R2,500 or more, subject to the delivery address being within our standard delivery areas.

Courier Partner

Orders are delivered by our trusted courier partner, Aspiring Couriers, or another courier appointed by Bester Family Wines where necessary.

Order Processing

Orders are processed during normal business hours:

Monday to Friday
09:00 to 16:00

Orders are only prepared for dispatch once payment has been successfully received and cleared.

Orders placed on weekends or South African public holidays will be processed on the next business day.

Estimated Delivery Time

Our standard delivery timeframe is within five business days from the date of dispatch.

Delivery times are estimates only and may vary depending on:

Your delivery location;
Weather conditions;
Courier operations;
Public holidays; or
Other circumstances beyond our reasonable control.

While we make every reasonable effort to deliver within the estimated timeframe, delivery dates cannot be guaranteed.

Receiving Your Delivery

To help ensure a successful delivery:

Ensure that the delivery address is complete and accurate;
Provide a contact telephone number that can be reached during business hours;
Ensure that a person aged 18 years or older is available to accept delivery; and
Inspect your order as soon as reasonably possible after delivery.

Deliveries cannot be made to:

P.O. Boxes;
Schools;
Public places where delivery cannot be safely completed; or
Any location where the sale or delivery of alcohol would be unlawful.

Age Verification

Bester Family Wines sells alcohol only to persons aged 18 years or older.

By placing an order, you confirm that you are legally entitled to purchase alcohol in South Africa.

The person accepting delivery must also be at least 18 years of age.

If the courier reasonably believes that the recipient is underage, delivery may be refused.

Failed Deliveries

If a delivery cannot be completed because:

Nobody is available to receive the order;
An adult aged 18 years or older is unavailable;
The delivery address is incorrect or incomplete; or
Delivery cannot reasonably be completed,

the courier may attempt to contact the customer to arrange an alternative delivery.

If delivery remains unsuccessful, the order may be returned to Bester Family Wines.

Additional delivery or re-delivery charges resulting from unsuccessful delivery attempts may be payable by the customer where the failed delivery was not caused by Bester Family Wines or the courier.

Delivery Delays

Although we work closely with our courier partners, delays may occasionally occur due to circumstances beyond our reasonable control. These may include:

Severe weather;
Road closures;
Industrial action;
Power outages;
High seasonal demand; or
Other unforeseen events.

Where possible, we will keep customers informed of significant delivery delays.

Collecting Orders

Collection from the winery is available by prior arrangement only.

Please contact info@besterwines.com before placing your order if you wish to arrange collection.

Collection times will be confirmed in advance.

Questions About Your Delivery

If you have any questions about your order or delivery, please contact us.

Email: info@besterwines.com

Telephone: +27 (0)82 805 5586

Business Hours: Monday to Friday, 09:00 to 16:00, excluding South African public holidays.

Refund & Returns Policy

Effective Date: August 2026

Our Commitment

At Bester Family Wines, we take pride in the quality of every bottle we produce and carefully package each order before it leaves our winery.

If something isn't right with your order, we'll work with you to resolve the issue as quickly and fairly as possible.

This policy should be read together with our Terms & Conditions and Shipping Policy.

Change of Mind

Because wine is a consumable product, Bester Family Wines does not accept returns simply because a customer changes their mind.

If you wish to cancel an order before it has been dispatched, please refer to our Terms & Conditions.

Damaged, Missing or Incorrect Orders

Please inspect your order as soon as possible after delivery.

If your order:

Arrives damaged;
Contains missing products; or
Contains incorrect products,

please notify Bester Family Wines within 24 hours of delivery by emailing info@besterwines.com.

To help us assess your claim, please provide:

Clear photographs of the affected product or products;
Photographs of the outer packaging where applicable;
Your order number; and
A brief description of the issue.

Customers should retain the damaged products and all original packaging until Bester Family Wines advises whether collection or inspection is required.

Replacement Products

Where a claim is approved, Bester Family Wines will ordinarily replace the affected product.

If the same product or vintage is no longer available, we will contact you to discuss the available options. These may include:

A comparable replacement product;
An alternative vintage of the same wine, where appropriate; or
A refund processed in accordance with this policy.

No substitute product will be supplied without your prior agreement.

Returns

If Bester Family Wines requests that products be returned as part of an approved claim:

We will provide return instructions;
Return shipping costs will be paid by Bester Family Wines; and
Products should be packaged securely to prevent further damage during transit.

Please do not return products without first contacting us.

Refunds

Refunds will only be considered where appropriate under:

This Refund & Returns Policy;
Our Terms & Conditions; or
Applicable South African law.

Approved refunds will be processed to the original payment method used for the purchase.

Where payment was made by Electronic Funds Transfer (EFT), customers may be asked to provide verified South African banking details before a refund can be processed.

Approved refunds will be processed within 30 calendar days after the refund has been approved.

Please note that your bank or payment provider may require additional time before the funds appear in your account.

Products That Cannot Be Returned

Except where required by law, Bester Family Wines cannot accept returns of:

Products purchased in error;
Products ordered incorrectly by the customer;
Products that have been opened, consumed or partially consumed;
Products returned because the customer no longer wants them; or
Products that have been damaged after delivery due to improper storage or handling.

Nothing in this policy limits any rights you may have under the Consumer Protection Act.

Stock Availability

If a replacement product is unavailable, Bester Family Wines will contact you to discuss a suitable alternative or arrange a refund.

We will never substitute a different product without your prior agreement.

Need Assistance?

If you have any questions about this policy or need to report an issue with your order, please contact us.

Email: info@besterwines.com

Telephone: +27 (0)82 805 5586

Business Hours: Monday to Friday, 09:00 to 16:00, excluding South African public holidays.

Effective Date: August 2026

Our Commitment to Your Privacy

Bester Family Wines respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what personal information we collect, why we collect it, how we use it, when we may share it, and the choices available to you.

We process personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA), and other applicable South African legislation.

By using our website or placing an order with Bester Family Wines, you acknowledge that your personal information will be processed as described in this Privacy Policy.

The Information We Collect

Depending on how you use our website or interact with us, we may collect:

Your name and surname;
Your delivery and billing address;
Your email address;
Your telephone or cellphone number;
Information relating to your orders and purchases;
Communications you send to us;
Information you choose to provide when contacting us; and
Technical information collected through cookies and similar technologies.

We only collect personal information that is reasonably necessary to provide our products and services or to meet our legal obligations.

How We Use Your Information

We use your personal information to:

Process and fulfil your orders;
Arrange delivery of your purchases;
Respond to enquiries and customer service requests;
Process refunds, replacements or other after-sales support;
Maintain our business records;
Comply with legal and regulatory obligations;
Improve our website and customer experience; and
Send marketing communications where you have chosen to receive them.

Marketing Communications

Bester Family Wines will only send marketing emails where you have chosen to receive them.

Subscribing to marketing communications is entirely voluntary. You may unsubscribe from marketing emails at any time by:

Clicking the unsubscribe link included in the email; or
Contacting us directly.

Choosing not to receive marketing emails will not affect your ability to purchase products from us.

Sharing Your Information

We do not sell your personal information.

We may share your information where reasonably necessary with trusted third parties who assist us in operating our business. These may include:

Payment service providers;
Courier companies;
Website hosting providers;
Information technology service providers; and
Professional advisers where required.

We require these service providers to handle personal information responsibly and only for authorised purposes. We may also disclose personal information where required by law or where necessary to protect our legal rights.

Payment Information

Payments made through our website are securely processed by our authorised payment service provider.

Bester Family Wines does not store your payment card details.

Please refer to the payment provider's own privacy and security information for further details regarding payment processing.

Our website uses cookies and similar technologies to improve website functionality and better understand how visitors use our website.

Further information is available in our Cookie Policy.

Protecting Your Information

Bester Family Wines takes reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, loss, alteration or disclosure.

Although no online system can be guaranteed to be completely secure, we continually work to protect the information entrusted to us.

Retaining Your Information

We retain personal information only for as long as reasonably necessary to:

Fulfil the purposes for which it was collected;
Comply with legal, accounting or tax obligations;
Resolve disputes; or
Enforce our legal rights.

When information is no longer required, it will be securely deleted or anonymised where appropriate.

Your Rights

Subject to applicable South African law, you may have the right to:

Request access to your personal information;
Request that inaccurate information be corrected;
Request deletion of information where permitted by law;
Object to certain processing activities;
Withdraw consent where processing is based on consent; and
Lodge a complaint with the Information Regulator if you believe your personal information has been processed unlawfully.

Changes to This Privacy Policy

Bester Family Wines may update this Privacy Policy from time to time.

The latest version will always be available on our website and will indicate the date on which it became effective.

If you have any questions about this Privacy Policy or how we process your personal information, please contact us.

Email: info@besterwines.com

Telephone: +27 (0)82 805 5586

Business Hours: Monday to Friday, 09:00 to 16:00, excluding South African public holidays.

Cookie Policy

Effective Date: August 2026

What Are Cookies?

Cookies are small text files that are stored on your computer, tablet or mobile device when you visit a website. They help websites function correctly, remember your preferences and improve your browsing experience.

Some cookies are essential for the operation of our website, while others help us understand how visitors use the site so that we can continue improving it.

How We Use Cookies

Bester Family Wines may use cookies and similar technologies to:

Remember your preferences while using our website;
Help our website function correctly;
Improve website performance and user experience;
Understand how visitors interact with our website; and
Maintain the security of our website and online services.

Cookies do not generally identify you personally, although some may be linked to personal information where permitted by applicable law.

Types of Cookies We May Use

Essential Cookies

Essential cookies are required for the website to function properly.

These cookies enable core website features such as page navigation, security and, where applicable, shopping cart functionality.

Because these cookies are necessary for the operation of the website, they cannot usually be disabled through our website.

Performance and Analytics Cookies

Where applicable, we may use analytics cookies to help us understand how visitors use our website. These cookies may collect information such as:

Pages visited;
Time spent on the website;
General browsing behaviour; and
Anonymous performance information.

This information helps us improve the performance, usability and content of our website.

Functional Cookies

Functional cookies help remember your preferences and improve your browsing experience. For example, they may remember:

Your preferred language;
Website preferences; or
Other settings you have selected.

Third-Party Cookies

Some features on our website may be provided by trusted third-party service providers. Where applicable, these providers may place cookies on your device to support services such as:

Secure online payments;
Website analytics;
Embedded maps;
Video content; or
Other website functionality.

These third parties manage their own cookies in accordance with their respective privacy policies.

Managing Cookies

Most web browsers allow you to control or disable cookies through your browser settings. You may choose to:

Accept all cookies;
Block certain cookies;
Delete cookies already stored on your device; or
Receive a notification before cookies are placed.

Please note that disabling certain cookies may affect the functionality of this website and some features may no longer operate as intended.

Your Privacy

Where cookies collect or process personal information, that information will be handled in accordance with our Privacy Policy and applicable South African legislation.

For more information about how we collect, use and protect personal information, please refer to our Privacy Policy.

Changes to This Cookie Policy

Bester Family Wines may update this Cookie Policy from time to time.

Any changes will be published on this website together with the revised effective date.

If you have any questions about this Cookie Policy or our use of cookies, please contact us.

Email: info@besterwines.com

Telephone: +27 (0)82 805 5586

Business Hours: Monday to Friday, 09:00 to 16:00, excluding South African public holidays.